Shipping policy

At SilentVault, we are committed to delivering your orders as efficiently as possible. Please review the details of our shipping policy below to understand how and when your items will be shipped.

1. Order Processing Time

All SilentVault items are pre-made and ready to ship. Orders are processed quickly after purchase. Processing times are separate from shipping times and typically occur within 1 business day.

2. Shipping Time

All orders ship next business day after processing. Delivery times may vary depending on your location and selected shipping method at checkout.

3. Pre-Made Items

Every item sold by SilentVault is pre-made. No items are made to order. Once shipped, delivery timelines depend on the carrier.

4. Shipping Costs

Shipping costs are calculated based on your location and the shipping method you choose at checkout. All shipping fees are displayed before completing your purchase. Free shipping may be available on select products.

5. Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery timeframe or you believe your package has been lost, please contact us at silentvault.us@gmail.com. Please note that SilentVault is not responsible for delays caused by shipping carriers, weather conditions, customs, or other factors beyond our control.

6. Incorrect Address Policy

SilentVault is not responsible for packages shipped to an incorrect or incomplete address provided at checkout. If an order is returned to us due to an undeliverable address, the customer may be responsible for covering the reshipment fee. If no response is received and the item is returned to us, a refund will be issued.

7. Contact Us

If you have any questions or concerns regarding your shipment, please contact us at:

Email: silentvault.us@gmail.com

Thank you for your support. We look forward to delivering your SilentVault order.